Last Updated: 24 August 2026

1. Overview

Sparkle Code Technologies (“we”, “our”, “us”) provides software subscription services through our website. All payments made for subscription plans are processed securely and grant immediate access to our software platform.

This Refund Policy explains the conditions under which refunds may be issued.

2. No Refunds for Completed Payments

All subscription payments are final and non‑refundable once successfully processed. Because access to our software is delivered instantly, we do not offer refunds for:

  • Change of mind
  • Partial use of the service
  • Failure to use the service
  • Incorrect plan selection
  • Technical issues arising from the customer’s device, network, or environment

Customers are responsible for reviewing subscription details before completing payment.

3. Automatic Renewals & Saved Payment Cards

By subscribing, customers authorize Sparkle Code Technologies to store their payment card securely and automatically charge renewal fees according to the selected subscription term.

Customers may cancel future renewals at any time through their account dashboard. Cancellations apply to future billing cycles only and do not trigger refunds for past payments.

4. Refunds for Billing Errors or Overcharges

Refunds are only issued in cases where a customer was:

  • Overcharged, or
  • Charged beyond the agreed subscription period, or
  • Charged after cancellation was properly completed

If such an error occurs, customers must notify us within 7 days of the unexpected charge. Verified billing errors will be refunded to the original payment method.

5. Contract‑Based or Negotiated Pricing

For customers with custom or negotiated subscription rates, the agreed pricing and billing terms apply. Refunds for contract‑based subscriptions follow the same rules: no refunds except in cases of billing errors or charges beyond the contract period.

6. Service Availability & Technical Issues

Temporary service interruptions, maintenance windows, or technical issues do not qualify for refunds. We commit to maintaining high availability and will communicate planned maintenance in advance.

7. Contact Us

For billing inquiries or to report an overcharge, customers may contact:

Sparkle Code Technologies — Billing Support Email: admin@sparklecode.com Business Registration: Dubai Department of Economic Development (DED)